Support the operation of visitor centres subject to operation needs and according to roster arrangement.Equip the frontline teams with necessary skills to handle enquires and difficult cases received from various visitor services channels through training and on-going coaching.Prepare manuals and reports in order to keep track of the usage of various service channels Provide constructive ideas and suggestions to supervisor and manager for enhancing the service provision.Alert supervisor and manager as and when appropriate. Take alert on special issues and cases that would have impact on visitor experience and the image of HKTB as well as the tourism industry.Supervise daily operation of contact centre and arrange manpower deployment for frontline staff Handle difficult cases and escalations from the team as and when required.Handle enquiries received from visitor services channels including Visitor Hotline, Concierge Hotline, email, and live chat.
The entire Great Outdoors Hong Kong 2021-2022 campaign is hosted on its own dedicated campaign website, and is packed to the brim with useful information, like insider tips, dining recommendations and transportation suggestions. For summer, recommendations include kayaking and snorkelling near Hong Kong UNESCO Global Geopark in Sai Kung, the city’s back garden. A particular focus is water-based activities, which are easily accessible but often overlooked by visitors who might not be well acquainted with the green side of Hong Kong. The ASMR videos form part of the broader GOHK summer campaign, which will also showcase 13 seasonal routes, covering hiking and sightseeing destinations, island-hopping itineraries and water sports experiences. Finally, ASMR in Sai Kung delves into the myriad tones and timbres of the open sea, which can be encountered during a lone stand-up paddle-boarding session. ASMR in Stanley spans splashing in the ocean and swooshing open a paper fan, to biting into a piece of deliciously warm French toast at a local cha chaan teng diner. Swaying leaves, dripping waterfalls, chirping birds and flapping wings angle for attention in ASMR in Shing Mun Reservoir. The videos are designed to stimulate the senses and to heighten one’s sensitivity to the harmonic countryside symphonies just a stone’s throw from the city.ĪSMR in Peng Chau invokes a ship’s horn, a temple’s chimes and the hypnotic kau cim (shaking of fortune sticks). Hong Kong’s great outdoors will be very much within reach to those who reside abroad, the destination has launched a series of videos created under the 360 Hong Kong Moments initiative by the Hong Kong Tourism Board (HKTB), which have managed to capture and bottle the city’s auditory essence into highly immersive and pleasurable viewing experiences.
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